How Marketing, Sales, Customer Service, Management, and IT needs to change what they do and how to do it?
Empowered Employees are a continuous force for innovation in the service of customers. But it takes three groups working together to make this possible: IT, Managers and the employees themselves.
Josh Bernoff and Ted Schadler, authors of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business conducted a survey
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